Introducing Connect: SMS’s new customer portal for MHHS

Summary

SMS has introduced Connect, a dedicated customer portal that supports today’s settlement reporting and the transition to Market-wide Half-Hourly Settlement. Existing customers can view their data in one place – across current settlement and the new MHHS world. The platform provides comprehensive reporting, streamlined exception management, and secure data downloads, helping stakeholders improve visibility, compliance, and decision-making.

Introducing Connect

SMS has launched Connect, a new customer portal designed to support Market-wide Half-Hourly Settlement (MHHS) readiness, streamline reporting, and enhance operational efficiency.

The portal represents a key milestone in our commitment to empowering stakeholders with the tools and insights required to bring clarity, control, and compliance to MHHS processes.

A platform built for industry needs

Connect consolidates essential MHHS functions into a single, intuitive platform. Customers can now access:

• Comprehensive and up-to-date MHHS reporting
• Streamlined exception management
• Easy and secure data downloads
• Features designed to meet evolving industry requirements

Enabling smarter decisions

In a rapidly evolving energy landscape, timely and accurate data is essential. Our new portal puts everything at your fingertips – from high-level performance dashboards to MPAN-level insights – enabling smarter, faster decisions across your portfolio.

said Mark Evans, Chief Information Officer.

Whether tracking performance or resolving exceptions, Connect brings processes together in one place – accessible, transparent, and built for the future.

Supporting the MHHS journey

As MHHS drives the next stage of reform across the UK electricity market, Connect is designed to help stakeholders adapt with confidence. By simplifying complexity and providing actionable data, the portal supports the transition to a smarter, more flexible energy system.